Effective Date: 08/12/2024
Last Updated: 08/12/2024

At BestBatch, we are committed to safeguarding the privacy of the businesses and individuals we serve. This Privacy Policy explains how we collect, use, store, and protect your information and outlines your rights regarding your personal and business data. By accessing or using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect various types of information to provide and enhance our services:

1.1 Personal and Business Information

• Personal Details: Full name, email address, and phone number.
• Business Details: Business name, business address, company number, VAT number (if applicable).

1.2 Payment Information

• Payment data (such as transaction details) is collected and processed securely by third-party payment providers. We do not store credit card or banking details on our servers.

1.3 Website and Usage Data

• IP address, browser type, device information, operating system, and browsing behavior on our website.
• Data collected via cookies and similar tracking technologies, including analytics tools such as Google Analytics and Facebook Pixel.

1.4 Marketing Preferences

• Preferences related to receiving promotional communications, including email and SMS opt-in or opt-out choices.

2. How We Collect Information

We gather information through the following channels:

2.1 Directly From You

• During account registration.
• When placing orders or making enquiries.
• Through forms, emails, or other direct communications.

2.2 Automatically

• When you browse or use our website, data is collected using cookies, log files, and analytics tools.

2.3 From Third Parties

• Payment processors share transaction-related details necessary to complete your purchases.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Provide and Manage Services

• Verify your account and process your orders.
• Deliver purchased products and manage customer relationships.
• Respond to customer enquiries and support requests.

3.2 Improve Our Services

• Analyse website usage to enhance functionality and user experience.
• Conduct research and analytics to improve marketing and business performance.

3.3 Marketing and Communication

• Send promotional emails or SMS about offers, products, and updates (if opted-in).
• Inform you about changes to our services or policies.

3.4 Legal Compliance and Protection

• Comply with legal obligations, enforce our terms, and protect against fraudulent activity.

4. How We Share Your Information

We do not sell your information. However, we may share your data in the following circumstances:

4.1 With Service Providers

• Payment Processors: To facilitate secure transactions.
• Logistics Partners: To deliver your orders efficiently.
• Analytics Providers: To measure and analyse website performance.

4.2 For Legal or Regulatory Compliance

• When required by law, court order, or regulatory obligation.
• To protect our rights, property, or the safety of our customers and operations.

4.3 During Business Transactions

• In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and improve our services:

5.1 Types of Cookies

• Essential Cookies: Enable basic website functionality.
• Performance Cookies: Help us understand website performance and user interactions.
• Marketing Cookies: Used for retargeting ads and measuring the effectiveness of our campaigns.

5.2 Managing Cookies

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit functionality.

6. Data Retention

We retain your information for as long as necessary to:

• Provide services and fulfill contractual obligations.
• Comply with legal and regulatory requirements, such as record-keeping for tax purposes.
• Resolve disputes and enforce our agreements.

When no longer needed, data will be securely deleted or anonymised.

7. Data Security

We implement robust measures to protect your data, including:

• Encryption during transmission and storage.
• Firewalls and secure servers to prevent unauthorised access.
• Regular security audits and vulnerability testing.

Access to data is restricted to authorised personnel only, and no third-party staff have access.

8. Your Rights

You have the following rights concerning your data:

8.1 Access and Portability

• Request access to your personal and business information.
• Obtain a copy of your data in a portable format.

8.2 Correction

• Update or correct inaccuracies in your information.

8.3 Deletion

• Request deletion of your data, subject to legal and contractual obligations.

8.4 Marketing Preferences

• Opt-in or opt-out of promotional communications via email or SMS at any time.

To exercise these rights, contact us at [email protected].

9. International Data Transfers

We store and process all user data within Scotland. No data is transferred outside the UK, ensuring compliance with local data protection laws.

10. Legal Compliance

We adhere to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring that all personal and business data is collected and used lawfully, fairly, and transparently.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our business practices or legal requirements. Updates will be published on our website, and users will be notified of significant changes.

12. Reporting a Breach

If you suspect a data breach or unauthorised access to your account, please contact us immediately at [email protected]. We will take prompt action to investigate and resolve the issue.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

BestBatch
Scotland, Glasgow
[email protected]