Last Updated: 08/12/2043

At BestBatch, we strive to provide our customers with high-quality chicken and meat products. Due to the perishable nature of our goods, our policy focuses on resolving issues through replacements whenever possible. Please read the following guidelines carefully to understand how we handle returns and refunds.

1. Faulty or Incorrect Products

If you receive a product that is faulty, damaged, or not as described, we will resolve the issue promptly:

• Notification Period: You must notify us within 24 hours of delivery about any issues with your order.
• Resolution Options:
  • Replacement: We will provide a replacement product for any verified faults or errors.
  • Refunds (Exceptional Cases Only): Refunds will be considered at our discretion if a replacement is not feasible.

To expedite resolution, we may request photographic evidence of the fault or incorrect item.

2. Returns for Change of Mind

As our products are perishable, we do not accept returns or provide refunds for change of mind. This policy aligns with UK consumer law, which exempts perishable goods from cooling-off periods.

3. Replacement Conditions

If a replacement is approved, the following conditions must be met:

• Products must remain unused, unopened, and in their original packaging.
• Products must have been stored correctly, following proper food safety standards (e.g., refrigeration).
• You must contact us before returning any items. Unauthorised returns will not be accepted.

4. Refund Process (Exceptional Cases)

Refunds are only offered in exceptional circumstances where a replacement is not feasible. If approved, refunds will be:

• Processed within 7-10 business days after we verify the issue.
• Issued to the original payment method used during the purchase.

5. Quality Assurance

We take every precaution to ensure our products meet the highest quality standards. Customers are encouraged to inspect their orders immediately upon delivery. If an issue is found, please report it to us promptly.

6. Contact Us

If you have any questions or need to report an issue with your order, please contact us:

• Email: [email protected]
• Phone: 07570007869

Our team is committed to resolving your concerns quickly and efficiently.

7. Important Notes

• Service Area: This policy applies exclusively to orders placed and delivered within Scotland.
• Exclusions: We reserve the right to refuse replacement or refund requests that do not meet the conditions outlined above.